Refund & Cancellation Policy

Overview

Zanta is a product of SparkMesh LLC. Zanta.ai aims to deliver a reliable AI generation service, but AI processing carries real infrastructure costs, so refunds follow the rules below.

Subscription Cancellations

1. If you have an active subscription, you can manage cancellation from billing settings after signing in or by emailing support@zanta.ai.
2. Cancellation stops future renewals. Your current subscription remains active until the end of the already-paid billing period unless we explicitly confirm a different outcome in writing.
3. One-time credit packs do not auto-renew, so there is nothing to cancel for those purchases.

Refund Eligibility

1. Unused credits: if you purchased a credit pack or subscription and have not used any credits from that purchase, you may request a full refund within 14 days of the transaction date.
2. Used credits: once credits have been used to generate content, the purchase is generally non-refundable.
3. Subscription renewals: we do not automatically refund renewal payments if you failed to cancel before the renewal date, though exceptions may be considered if you contact support within 48 hours and have not used the new credits.
4. Technical errors: if our system failed, charged credits, and did not automatically restore them, contact support and we will usually restore credits first. Monetary refunds remain case-by-case.

Processing

Approved refunds are issued to the original payment method. It may take 5 to 10 business days for funds to appear depending on your bank.

How to Request Help

Email support@zanta.ai with your registered email address, the transaction ID or purchase date, and the reason for the request.

We aim to acknowledge and respond to all refund or cancellation requests within 3 business days.

Contact Information

For refund, cancellation, billing, or charge questions, contact SparkMesh LLC at 30 N Gould St Ste R, Sheridan, WY 82801, USA or email support@zanta.ai.